Legal Soft onboarded a Family Law office in Texas that was struggling to keep up with their caseload and client communications. After consulting our customer success team, we were able to revamp their entire operational structure by adding 8 remote paralegals to their staff. Our expertly trained remote paralegals were able to help with legal research, case preparation, document drafting, client communications, and administrative support. Within a few short weeks, they were able to take on more clients without sacrificing customer support.
Goals & Objectives
Our case study determined the increased revenue, cost savings, and efficiency improvements associated with hiring remote paralegals for U.S. Law Firms. The firm compared the financial impact of employing a remote paralegal versus a full-time, in-house paralegal.
Cost Savings Breakdown
Remote
vs. In-House
Remote
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Remote
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Summary Savings
As a result of improved customer support and service, our client generated a 32% increase in client referrals. By adding 8 new remote paralegals to their team, they were able to reduce operational expenses by $432K per year. They also saw a dramatic increase in the volume of cases they were able to process within the first year of hiring their new virtual staff. All told, the firm increased revenue by a remarkable 48% in the first year alone.
Our U.S. Law Experienced professionals also helped this firm reduce the amount of time needed to scale their remote paralegals to full capacity by over 80%.
As a result of their ongoing success in augmenting their in-house staff with virtual staff, our client explored adding additional roles, such as remote attorneys and intake specialists, to handle their growing caseload.
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