Frequently Asked Questions

Your guide to common questions and solutions
What is the Legal Soft Platform for law firms?

The Legal Soft Platform is a cloud-based solution built for law firms to manage remote legal staff. It includes tools for time tracking, live screenshots, invoicing, productivity reports, and internal support ticketing—all in one secure portal.

How does Legal Soft track remote employee performance?

The platform monitors daily and weekly staff activity, including hours worked, task progress, and engagement levels. Law firm managers get real-time performance data to support accountability and productivity.

What are live screenshots and how do they work?

Live screenshots provide real-time views of your legal team’s computer activity. This feature adds transparency and helps ensure your remote staff stays focused during work hours.

What is the Legal Soft Platform for law firms?

The Legal Soft Platform is a cloud-based solution built for law firms to manage remote legal staff. It includes tools for time tracking, live screenshots, invoicing, productivity reports, and internal support ticketing—all in one secure portal.

How does Legal Soft track remote employee performance?

The platform monitors daily and weekly staff activity, including hours worked, task progress, and engagement levels. Law firm managers get real-time performance data to support accountability and productivity.

What are live screenshots and how do they work?

Live screenshots provide real-time views of your legal team’s computer activity. This feature adds transparency and helps ensure your remote staff stays focused during work hours.

How is pricing structured?

Our pricing is simple and transparent. We offer flat monthly rates based on the role you choose, with no hidden fees.

Do I have to sign a long-term contract?

No long-term commitment required. We offer flexible, month-to-month agreements so you can scale up or down as your needs change.

What if the Virtual Assistant isn’t the right fit?

If it’s not a perfect match, we’ll work with you to provide a replacement quickly, at no additional cost.

Do You Offer Full-Time or Part-Time Virtual Legal Professionals?

We do not offer part-time virtual legal professionals. Our services are designed for full-time (40 hours/week) dedicated legal professionals to ensure consistency, reliability, and maximum efficiency for law firms.

How Do You Ensure Client Data Security?

We prioritize data security through:These measures ensure that sensitive client information remains protected at all times.

  • Encrypted communication channels
  • Secure document management systems
  • Non-disclosure agreements (NDAs) signed by all virtual legal professionals

We prioritize data security through:These measures ensure that sensitive client information remains protected at all times.

Are Virtual Legal Professionals Trained in Compliance?

Yes. Our legal professionals are well-versed in attorney-client privilege, confidentiality, ABA, HIPAA, and GDPR compliance (where applicable). They are trained in secure handling of client and case-related information, ensuring that your firm meets all legal and ethical standards.

How Much Does It Cost to Hire a Virtual Legal Assistant?

Costs vary depending on experience, role, and workload, but virtual staffing is more cost-effective than hiring in-house staff. We provide competitive pricing and custom quotes tailored to your firm’s needs. Contact us to get a pricing estimate.

Does the platform include billing and support features?

Yes. Legal Soft comes with built-in invoicing tools and a full support ticket system. Law firms can manage client billing and internal staff requests without using separate software.

Is the Legal Soft Platform only for remote law firm teams?

While it’s designed for remote staffing, the platform also supports hybrid and in-office law firms. Features like productivity tracking, invoicing, and support ticketing work in any setting.

How does hiring virtual staff work on the Legal Soft Platform?

The platform guides you through a simple five-step process: enter basic info, choose the software your firm uses, enter law firm details, sign a contract, and submit payment. It’s designed to make hiring virtual staff quick, clear, and hassle-free.

Does the platform include billing and support features?

Yes. Legal Soft comes with built-in invoicing tools and a full support ticket system. Law firms can manage client billing and internal staff requests without using separate software.

Is the Legal Soft Platform only for remote law firm teams?

While it’s designed for remote staffing, the platform also supports hybrid and in-office law firms. Features like productivity tracking, invoicing, and support ticketing work in any setting.

How does hiring virtual staff work on the Legal Soft Platform?

The platform guides you through a simple five-step process: enter basic info, choose the software your firm uses, enter law firm details, sign a contract, and submit payment. It’s designed to make hiring virtual staff quick, clear, and hassle-free.

Are there any additional costs beyond the monthly rate?

No. Your monthly payment covers the Virtual Assistant’s services, training, and management. No setup fees or surprise charges.

Can I upgrade or change my plan later?

Yes, you can easily adjust your service plan or add more Virtual Assistants at any time.

Is there a discount if I hire multiple Virtual Assistant?

Yes, we offer customized pricing for firms hiring multiple team members. Contact us for more details.

How Do I Manage a Virtual Legal Professional?

We provide:

  • Time tracking & productivity monitoring tools
  • Seamless workflow integration with your existing legal software
  • Regular performance evaluations to ensure efficiency and accountability

Our structured management system ensures that virtual legal professionals remain productive and deliver high-quality work.

What Happens If I’m Not Satisfied with My Virtual Assistant?

If you’re not satisfied with your virtual legal professional, we offer a free replacement guarantee to ensure your law firm always has the right support for continued success.

What Legal Software Do Virtual Legal Professionals Use?

Our virtual legal professionals are proficient in various legal software, including:

  • Clio
  • MyCase
  • Filevine
  • Assembly Neos
  • Callidus AI

They can also adapt to your firm’s existing tools and workflow for seamless integration.

See more of our useful tools here.

Can Virtual Legal Professionals Communicate with Clients?

Yes. Depending on your preference, virtual legal professionals can handle client intake, follow-ups, and communication via phone, email, or chat while ensuring strict confidentiality and compliance with ethical guidelines.

Can I give bonuses or salary increases using Legal Soft?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

Can I give bonuses or salary increases using Legal Soft?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

How do payments work?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

What are my payment options?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

Can I Cancel My Plan or Subscription?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

Are Virtual Legal Professionals Familiar with Court Filing?

Yes. Many virtual legal professionals are experienced in court filing procedures, including e-filing documents for different jurisdictions, ensuring timely submissions and compliance with court requirements.

How Long Does It Take to Onboard a Virtual Legal Professional?

Onboarding is quick and efficient. Once you select a candidate, they can start within a few days. We ensure a seamless transition, providing necessary training and workflow integration to minimize disruptions to your firm.

What is a Virtual Legal Assistant, and How Can They Help My Law Firm?

A virtual legal assistant is a remote legal professional who provides administrative, case management, and legal support services to law firms. Hiring a remote legal professional reduces overhead costs, increases efficiency, and allows attorneys to focus on client cases. Tasks include legal research, document drafting, client communication, and case preparation.

Why Law Firms Choose Legal Soft Over Other Providers?

Our virtual legal assistants are experienced, reliable, and offer personalized support. We ensure they have law firm experience and are thoroughly vetted. They integrate easily with your workflow, provide full-time support, and maintain high data security standards. Plus, our pricing is clear and competitive.

Find out what sets Legal Soft apart from other virtual legal assistant providers.

How can I start using the Legal Soft Platform?

You can schedule a free consultation to learn how the platform fits your firm’s needs. A Legal Soft expert will walk you through the setup and recommend the right plan.

What services does Legal Soft offer beyond the platform?

Legal Soft also provides law firms with virtual staffing services, social media marketing, and custom law firm website design and development.

Do I have to pay in advance?

You can schedule a free consultation to learn how the platform fits your firm’s needs. A Legal Soft expert will walk you through the setup and recommend the right plan.

How soon can I work with my hired va after I settle my invoice?

Legal Soft also provides law firms with virtual staffing services, social media marketing, and custom law firm website design and development.

Do You Offer Refunds?

Legal Soft also provides law firms with virtual staffing services, social media marketing, and custom law firm website design and development.

Why Should Law Firms Hire Virtual Legal Assistants?

Hiring a virtual legal assistant helps reduce costs, improve efficiency, and allows attorneys to focus on billable legal work instead of administrative tasks. Law firms can scale operations quickly without the need for additional in-office staff. Virtual legal professionals handle essential tasks such as legal research, document drafting, client communication, and case management, helping law firms run more smoothly and profitably.

What Types of Virtual Legal Professionals Can I Hire?

Law firms can hire from the following remote legal professionals:

  • Intake Specialists
  • Legal Assistants
  • Document Collectors
  • Case Managers
  • Demand Writers
  • Paralegals
  • Marketing Assistants
  • Bookkeepers
  • Remote Attorneys
  • Lien Negotiators

These professionals support case management, document preparation, legal research, client intake, and administrative operations, ensuring seamless law firm workflows and optimized productivity.

How Do I Hire a Virtual Legal Assistant?

The hiring process is simple and efficient:

  • Speak with Our Team – Specify the type of legal professional you're looking for.
  • Match with a vetted candidate – We connect you with a pre-screened virtual legal professional based on your requirements.
  • Seamless onboarding – We ensure smooth integration into your workflow with minimal disruption to your firm.
What Qualifications Do Virtual Legal Assistants Have?

Our virtual legal professionals have law firm experience and expertise in legal research, case management, drafting legal documents, client intake, and administrative support. Each candidate undergoes a rigorous screening process to ensure they meet high-quality service standards and can seamlessly integrate into your legal team.

Can Virtual Legal Professionals Assist with Legal Research and Case Preparation?

Yes. Virtual legal professionals can conduct legal research, summarize case law, draft legal memoranda, and assist in trial preparation. They help attorneys stay organized and efficient by handling time-consuming legal support tasks.

What is the Legal Soft Platform for law firms?

The Legal Soft Platform is a cloud-based solution built for law firms to manage remote legal staff. It includes tools for time tracking, live screenshots, invoicing, productivity reports, and internal support ticketing—all in one secure portal.

How does Legal Soft track remote employee performance?

The platform monitors daily and weekly staff activity, including hours worked, task progress, and engagement levels. Law firm managers get real-time performance data to support accountability and productivity.

What are live screenshots and how do they work?

Live screenshots provide real-time views of your legal team’s computer activity. This feature adds transparency and helps ensure your remote staff stays focused during work hours.

Can I give bonuses or salary increases using Legal Soft?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

Why Law Firms Choose Legal Soft Over Other Providers?

Our virtual legal assistants are experienced, reliable, and offer personalized support. We ensure they have law firm experience and are thoroughly vetted. They integrate easily with your workflow, provide full-time support, and maintain high data security standards. Plus, our pricing is clear and competitive.

Find out what sets Legal Soft apart from other virtual legal assistant providers.

Does the platform include billing and support features?

Yes. Legal Soft comes with built-in invoicing tools and a full support ticket system. Law firms can manage client billing and internal staff requests without using separate software.

Is the Legal Soft Platform only for remote law firm teams?

While it’s designed for remote staffing, the platform also supports hybrid and in-office law firms. Features like productivity tracking, invoicing, and support ticketing work in any setting.

How does hiring virtual staff work on the Legal Soft Platform?

The platform guides you through a simple five-step process: enter basic info, choose the software your firm uses, enter law firm details, sign a contract, and submit payment. It’s designed to make hiring virtual staff quick, clear, and hassle-free.

How can I start using the Legal Soft Platform?

You can schedule a free consultation to learn how the platform fits your firm’s needs. A Legal Soft expert will walk you through the setup and recommend the right plan.

What services does Legal Soft offer beyond the platform?

Legal Soft also provides law firms with virtual staffing services, social media marketing, and custom law firm website design and development.

How is pricing structured?

Our pricing is simple and transparent. We offer flat monthly rates based on the role you choose, with no hidden fees.

Do I have to sign a long-term contract?

No long-term commitment required. We offer flexible, month-to-month agreements so you can scale up or down as your needs change.

What if the Virtual Assistant isn’t the right fit?

If it’s not a perfect match, we’ll work with you to provide a replacement quickly, at no additional cost.

How do payments work?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

What are my payment options?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

Can I Cancel My Plan or Subscription?

Yes. The platform includes a one-click feature for issuing bonuses or raises—making it easy to reward top-performing staff without extra paperwork or delays.

Why Law Firms Choose Legal Soft Over Other Providers?

Our virtual legal assistants are experienced, reliable, and offer personalized support. We ensure they have law firm experience and are thoroughly vetted. They integrate easily with your workflow, provide full-time support, and maintain high data security standards. Plus, our pricing is clear and competitive.

Find out what sets Legal Soft apart from other virtual legal assistant providers.

Are there any additional costs beyond the monthly rate?

No. Your monthly payment covers the Virtual Assistant’s services, training, and management. No setup fees or surprise charges.

Can I upgrade or change my plan later?

Yes, you can easily adjust your service plan or add more Virtual Assistants at any time.

Is there a discount if I hire multiple Virtual Assistant?

Yes, we offer customized pricing for firms hiring multiple team members. Contact us for more details.

Do I have to pay in advance?

You can schedule a free consultation to learn how the platform fits your firm’s needs. A Legal Soft expert will walk you through the setup and recommend the right plan.

How soon can I work with my hired va after I settle my invoice?

Legal Soft also provides law firms with virtual staffing services, social media marketing, and custom law firm website design and development.

Do You Offer Refunds?

Legal Soft also provides law firms with virtual staffing services, social media marketing, and custom law firm website design and development.

Do You Offer Full-Time or Part-Time Virtual Legal Professionals?

We do not offer part-time virtual legal professionals. Our services are designed for full-time (40 hours/week) dedicated legal professionals to ensure consistency, reliability, and maximum efficiency for law firms.

How Do You Ensure Client Data Security?

We prioritize data security through:These measures ensure that sensitive client information remains protected at all times.

  • Encrypted communication channels
  • Secure document management systems
  • Non-disclosure agreements (NDAs) signed by all virtual legal professionals

We prioritize data security through:These measures ensure that sensitive client information remains protected at all times.

Are Virtual Legal Professionals Trained in Compliance?

Yes. Our legal professionals are well-versed in attorney-client privilege, confidentiality, ABA, HIPAA, and GDPR compliance (where applicable). They are trained in secure handling of client and case-related information, ensuring that your firm meets all legal and ethical standards.

How Much Does It Cost to Hire a Virtual Legal Assistant?

Costs vary depending on experience, role, and workload, but virtual staffing is more cost-effective than hiring in-house staff. We provide competitive pricing and custom quotes tailored to your firm’s needs. Contact us to get a pricing estimate.

Are Virtual Legal Professionals Familiar with Court Filing?

Yes. Many virtual legal professionals are experienced in court filing procedures, including e-filing documents for different jurisdictions, ensuring timely submissions and compliance with court requirements.

How Long Does It Take to Onboard a Virtual Legal Professional?

Onboarding is quick and efficient. Once you select a candidate, they can start within a few days. We ensure a seamless transition, providing necessary training and workflow integration to minimize disruptions to your firm.

What is a Virtual Legal Assistant, and How Can They Help My Law Firm?

A virtual legal assistant is a remote legal professional who provides administrative, case management, and legal support services to law firms. Hiring a remote legal professional reduces overhead costs, increases efficiency, and allows attorneys to focus on client cases. Tasks include legal research, document drafting, client communication, and case preparation.

Why Law Firms Choose Legal Soft Over Other Providers?

Our virtual legal assistants are experienced, reliable, and offer personalized support. We ensure they have law firm experience and are thoroughly vetted. They integrate easily with your workflow, provide full-time support, and maintain high data security standards. Plus, our pricing is clear and competitive.

Find out what sets Legal Soft apart from other virtual legal assistant providers.

How Do I Manage a Virtual Legal Professional?

We provide:

  • Time tracking & productivity monitoring tools
  • Seamless workflow integration with your existing legal software
  • Regular performance evaluations to ensure efficiency and accountability

Our structured management system ensures that virtual legal professionals remain productive and deliver high-quality work.

What Happens If I’m Not Satisfied with My Virtual Assistant?

If you’re not satisfied with your virtual legal professional, we offer a free replacement guarantee to ensure your law firm always has the right support for continued success.

What Legal Software Do Virtual Legal Professionals Use?

Our virtual legal professionals are proficient in various legal software, including:

  • Clio
  • MyCase
  • Filevine
  • Assembly Neos
  • Callidus AI

They can also adapt to your firm’s existing tools and workflow for seamless integration.

See more of our useful tools here.

Can Virtual Legal Professionals Communicate with Clients?

Yes. Depending on your preference, virtual legal professionals can handle client intake, follow-ups, and communication via phone, email, or chat while ensuring strict confidentiality and compliance with ethical guidelines.

Why Should Law Firms Hire Virtual Legal Assistants?

Hiring a virtual legal assistant helps reduce costs, improve efficiency, and allows attorneys to focus on billable legal work instead of administrative tasks. Law firms can scale operations quickly without the need for additional in-office staff. Virtual legal professionals handle essential tasks such as legal research, document drafting, client communication, and case management, helping law firms run more smoothly and profitably.

What Types of Virtual Legal Professionals Can I Hire?

Law firms can hire from the following remote legal professionals:

  • Intake Specialists
  • Legal Assistants
  • Document Collectors
  • Case Managers
  • Demand Writers
  • Paralegals
  • Marketing Assistants
  • Bookkeepers
  • Remote Attorneys
  • Lien Negotiators

These professionals support case management, document preparation, legal research, client intake, and administrative operations, ensuring seamless law firm workflows and optimized productivity.

How Do I Hire a Virtual Legal Assistant?

The hiring process is simple and efficient:

  • Speak with Our Team – Specify the type of legal professional you're looking for.
  • Match with a vetted candidate – We connect you with a pre-screened virtual legal professional based on your requirements.
  • Seamless onboarding – We ensure smooth integration into your workflow with minimal disruption to your firm.
What Qualifications Do Virtual Legal Assistants Have?

Our virtual legal professionals have law firm experience and expertise in legal research, case management, drafting legal documents, client intake, and administrative support. Each candidate undergoes a rigorous screening process to ensure they meet high-quality service standards and can seamlessly integrate into your legal team.

Can Virtual Legal Professionals Assist with Legal Research and Case Preparation?

Yes. Virtual legal professionals can conduct legal research, summarize case law, draft legal memoranda, and assist in trial preparation. They help attorneys stay organized and efficient by handling time-consuming legal support tasks.

Do I need to train my assistant?

No. They already understand intake procedures, CRM usage, and record management. You just guide them on your internal process.

Is my case data secure?

Yes. Our assistants work under strict confidentiality agreements, and all data is handled through secure, approved platforms.

Can they use my preferred tools?

Most assistants are trained in tools like Litify, Filevine, CASEpeer, or your CRM. They can adapt to others quickly.

How much support can I get?

Start with part-time help or scale to full-time as needed. We tailor the solution to your caseload.

Do I need to train my Virtual Bankruptcy Assistant?

No, your assistant will already know how to prepare forms, handle client intake, and support legal processes. You just explain your preferred tools and case flow.

Is this secure?

Yes. Assistants work under confidentiality agreements, just like in-house staff. Files and communication are handled through secure platforms.

Do they use bankruptcy software?

Yes. Most are familiar with software like Best Case, Clio, MyCase, and more. If you use something else, they can adapt.

How much help can I get?

You can start with a few hours a week or scale up as your caseload grows. It’s flexible and based on what you need.

Do Legal Soft's virtual receptionists know how to handle sensitive criminal law calls?

Yes. They are trained to maintain confidentiality, professionalism, and sensitivity in high-stress situations.

Can they handle after-hours urgent calls?

Depending on your package, they can provide limited after-hours coverage for urgent client matters.

Will I still control my schedule?

Yes. You decide your availability. Receptionists follow your preferences for booking and rescheduling.

How fast can services start?

Most services can launch within a few business days after setup and onboarding.

What types of employment law cases can they assist with?

Wrongful termination, wage and hour disputes, workplace discrimination, compliance reviews, and related matters.

Will I need to spend time training them?

No. They are already experienced in employment law support and adapt quickly to your preferred systems.

Is client information kept secure?

Absolutely. All Legal Soft virtual assistants follow strict confidentiality and cybersecurity protocols.

Which software tools do they use?

Our assistants are trained in Clio, MyCase, Google Workspace, Microsoft 365, and other popular legal platforms.

Can virtual assistants draft estate planning documents?

They prepare drafts under attorney supervision, but attorneys review and finalize all legal documents.

How do you ensure confidentiality?

All Legal Soft assistants work under strict confidentiality agreements and use secure systems for client data.

Can they manage client scheduling and communication?

Yes. They handle meeting scheduling, client reminders, and non-legal client communication.

Are they trained in estate planning processes?

Yes. Our virtual assistants understand common estate planning workflows, probate deadlines, and trust administration support needs.

What types of family law cases can they assist with?

Divorce, child custody, visitation, domestic violence protection orders, child and spousal support, and more.

Do they handle client communication?

They can assist with client follow-ups, intake coordination, and documentation requests based on your guidelines.

Is everything managed securely?

Yes. Legal Soft enforces strict confidentiality protocols and secure access systems for all remote work.

Do I need to train them?

No. They’re already trained in family law support and legal software. You simply share your processes.

Can they prepare immigration forms like I-130, I-485, and asylum petitions?

Yes. Our virtual assistants are trained to assist with standard immigration forms under attorney supervision.

Will they communicate directly with clients?

If needed, yes. They handle intake interviews, status updates, and document requests based on your instructions.

Is client data kept secure?

Absolutely. Legal Soft virtual assistants follow strict confidentiality and cybersecurity protocols.

What software platforms do they use?

They are familiar with Docketwise, LawLogix, INSZoom, and general platforms like Clio and MyCase.

Can they assist with workers' compensation form preparations?

Yes. Our virtual assistants help with claims forms, settlement agreements, and related pleadings.

Will they communicate directly with clients?

If authorized, yes. They can handle intake, document collection, and basic status updates.

Is client information secure?

Absolutely. All Legal Soft virtual assistants follow strict confidentiality and cybersecurity protocols.

What software platforms do they use?

They are familiar with legal tools like Clio, Needles, SmartAdvocate, and other practice management systems.

Why Law Firms Choose Legal Soft Over Other Providers?

Our virtual legal assistants are experienced, reliable, and offer personalized support. We ensure they have law firm experience and are thoroughly vetted. They integrate easily with your workflow, provide full-time support, and maintain high data security standards. Plus, our pricing is clear and competitive.

Find out what sets Legal Soft apart from other virtual legal assistant providers.