Bringing in virtual case managers is a pretty big strategic move for companies looking to really boost how efficient they are and cut down on costs. A personal injury law firm in California wanted to streamline their operations and reduce overhead expenses, so they contacted Legal Soft for help. Some of the challenges they were facing were overwhelming record requests, case file organization, and handling of follow-up on treatment and demand letters. Legal Soft placed 4 new virtual case managers to help them ease up the burden and address the challenges of handling their caseload.
Goals & Objectives
Our case study determined the cost savings and efficiency improvements associated with hiring a virtual case manager for U.S. Law Firms. The firm compared the financial impact of employing a virtual case manager versus a full-time, in-house case manager.
Cost Savings Breakdown
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vs. In-House
Remote
vs. In-House
Remote
vs. In-House
Remote
vs. In-House
Remote
vs. In-House
Summary Savings
Our client benefited from a revamped staffing structure, which led to an annual savings of over $333K per year. By adding 4 new virtual case managers, they were able to handle an additional 250 cases. All told, our client generated over 750k in additional revenue with the help of Legal Soft’s virtual case managers.
Our vast pool of pre-vetted and expertly trained legal professionals helped our client reduce the amount of time needed to scale their case managers to full capacity by over 80%.
As a result of their ongoing success in augmenting their in-house staff with virtual staff, our client explored adding additional roles, such as remote attorneys and intake specialists, to handle their growing caseload.
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