10 Best Virtual Receptionist for Lawyers in 2025 - Updated List

The first touchpoint a potential client has with a law firm often defines their entire experience. First impressions matter, imagine a client urgently needing legal help who calls but never receives an answer or the support they need.

Virtual receptionist services for law firms have seen growing demand. These professionals help firms make a strong and lasting impression while providing a cost-effective solution that allows attorneys to focus on clients instead of administrative tasks.

To assist you in choosing the right service, we’ve compiled a list of the best virtual receptionists for law firms available today. This guide offers practical tips and transparent considerations for each to help you to know where to start and find the best fit for your practice.

What is a Virtual Receptionist for Lawyers?

A virtual receptionist for lawyers is a professional who answers calls, manages client intake, schedules appointments, and handles other administrative tasks for a law firm from a remote location. They use technology to manage calls, client interactions, and firm communications efficiently. This service allows lawyers to provide continuous client support, often 24/7, ensuring new leads are captured and existing clients feel valued.

Best Virtual Receptionist for Lawyers

1. Legal Soft

Legal Soft stands out as a specialized virtual receptionist solution built exclusively for law firms of all sizes. Based in Los Angeles with seven global offices, it provides legal receptionists trained by U.S.-based attorneys. These receptionists are proficient in legal terminology, client confidentiality, and intake procedures, allowing them to conduct meaningful consultations instead of simply taking messages.

With over 1000 law firm clients nationwide, LegalSoft offers 24/7 live answering, client intake and screening, appointment scheduling, and lead qualification. Its platform includes monitoring and management tools and integrates with major legal software like Clio, MyCase, and PracticePanther. The company has also received multiple awards and recognitions for its service quality and data security.

One of Legal Soft’s strongest features is the personalization of service through its wide network of virtual legal receptionists. Law firms can choose their ideal receptionist based on experience, specializations, and areas of expertise. The service also includes bilingual support, with native Spanish-speaking receptionists available to serve diverse client populations.

Strength in answering services: Personalized client experiences with affordable pricing for firms of all sizes and practice areas.

Price: Starts at $12 per hour with unlimited calls and minutes. The service also includes a platform and may offer package discounts for specific needs, which can be discussed with Legal Soft’s team.

2. Smith.ai

Smith.ai has earned its popularity in the legal industry by combining live agents and AI receptionists. A team of virtual receptionists based in North America handles call answering, scheduling, intake, and web chats supported by artificial intelligence. The company serves law firms of all sizes with particular strength in several practice areas.

Smith.ai excels at client intake and lead qualification through its hybrid model of 24/7 human and AI receptionists. Lawyers can use customizable screening questions to determine case viability, which helps reduce lead qualification tasks. Another capability is its outbound calling service, which is useful for appointment confirmations and follow-ups with potential clients.

Smith.ai uses its own platform to provide these services and can be integrated with external software. However, the setup may require a learning curve, as the platform is not specialized exclusively for legal teams and is designed to serve a wide range of industries.

Strength in answering services: Hybrid model combining human and AI-powered receptionists with customizable client screening.

Price: Smith.ai offers two main plans with packages:

• AI Receptionist: Starts at $95 per month for 50 calls, $270 per month for 150 calls, and $800 per month for 500 calls.
• Virtual Receptionist: Starts at $292.50 per month for 30 calls, $787.50 per month for 90 calls, and $2,202.50 per month for 300 calls.

Custom pricing is available for high-volume enterprise firms, and all plans come with no setup fees.

3. Lex Reception

With over 10 years of experience, Lex Reception brings extensive legal industry knowledge by providing virtual receptionist services exclusively for law firms in practice areas such as personal injury, immigration, and family law. Its services are supported by its own dedicated call center.

Lex Reception's reputation is reflected in its services through receptionists who understand legal processes and the urgency levels that distinguish legal practices from other businesses. The company provides services such as 24/7 answering, client intake, appointment scheduling, and message forwarding. Beyond these core services, they offer live chat and mobile apps, which law firms can benefit from for accessibility and time savings. 

Lex Reception has a personalized onboarding process where new clients receive setup support to configure custom call scripts and integrations that match a firm's existing workflow.

Strength in answering services: Operate its own call center operation to provide services for law firms.

Price: Plans start at $425 per month for 150 minutes, $450 per month for 300 minutes, and $775 per month for 500 minutes, with additional charges applied for exceeding the allocated minutes.

4. Ruby

Ruby offers a distinctly friendly approach, aiming to create genuine human connections on every call. While its 24/7 virtual receptionist service serves thousands of small businesses across industries, it also offers tailored solutions for law firms. Founded in 2003, the legal receptionist company has built a presence across industries with expertise in legal services spanning from solo practitioners to small firms.

Ruby offers answering services, intake support, and live chat. The company emphasizes creating professional first impressions that reflect well on law firms. It's an excellent choice for smaller legal practices that need straightforward customer service support but may not be ideal for complex cases.

One of its advantages is their mobile application, which is handy for lawyers who need to review client interactions and manage their availability preferences and away times.

Strength in answering services: Exceptional attention to customer service details, resulting in a high client satisfaction rate.

Price: Plans start at $245 per month for 50 minutes, $385 per month for 100 minutes, $705 per month for 200 minutes, and $1,695 per month for 500 minutes. The human virtual receptionist plan is slightly more expensive than those of other providers, but additional options are available, including live chat plans and bundled packages that combine both services.

5. Answering Legal

As the name suggests, Answering Legal is a 24-hour call answering service designed exclusively for lawyers across legal practice areas. It is a call center company with U.S.-based receptionists trained to differentiate between new leads, existing clients, and solicitors, ensuring attorneys only take the calls they want.

Answering Legal provides live call answering services, initial screenings, and client intake with bilingual support available for English and Spanish-speaking callers. Its receptionists personalize each interaction and use customizable questionnaires to gather detailed case information.

The platform offers real-time call notifications via text, email, or mobile app, making tracking easy for law firms at a glance without time-consuming data entry. Answering Legal can be a good choice for practice areas with high-demand services, such as criminal defense and personal injury, supported by a 24/7 call center that ensures consistent quality across all hours.

Strength in answering services: High level of service customization that adapts to each firm’s workflow and client management process.

Price: Answering Legal can be more expensive for larger firms that handle a high volume of calls, but it’s ideal for solo attorneys and small firms. Pricing starts at $330 per month for 100 minutes, $479 per month for 150 minutes, $616 per month for 200 minutes, and $737 per month for 250 minutes.

6. Abby Connect 

Abby Connect is a 24/7 call answering service with virtual receptionists that emphasizes giving clients the feel of an in-house receptionist without the associated overhead. Founded in 2005, the service employs U.S.-based receptionists who work from home but undergo training in professional phone etiquette and client service. Abby Connect serves various industries, including law firms, and understands the particular requirements of legal practices.

The company provides its own platform that integrates seamlessly with popular CRM and practice management systems. Its virtual receptionist team manages inbound calls, appointment scheduling, and client intake. While Abby Connect offers both human and AI-powered receptionists, its core value is centered on the human connection.

Abby Connect supports law firms across all major practice areas with receptionists trained in legal terminology and compliance standards. The company provides an account manager for each client to ensure consistent service quality across teams.

Strength in answering services: A small reception team with low turnover ensures clients always speak with familiar voices

Price: Abby Connect offers three plans — Human Receptionist, AI Receptionist, and Live Web Chat. The Human Receptionist plan starts at $329 per month for 100 minutes, $599 per month for 200 minutes, and $1,380 per month for 500 minutes, with an enterprise option available at custom pricing based on law firm needs. 

The AI Receptionist plan includes a 14-day free trial, while the Live Web Chat plan has a monthly cost with a set number of engaged chats.

7. Posh

Posh is a U.S.-based live answering service headquartered in Virginia Beach that serves a wide range of businesses, including law firms. Its team of live agents handles calls and client intakes for lawyers 24 hours a day.

Posh serves major practice areas such as personal injury, immigration, and estate planning firms with a particular strength in supporting solo attorneys and small law firms. The service focuses on customized legal intake, using structured questionnaires for each firm's practice areas and screening criteria.

The company has a platform that can be integrated with popular legal software, automatically syncing client information and appointment schedules. It offers detailed analytics showing call volumes, conversion rates, and peak calling periods through a web dashboard. In addition, Posh offers a mobile app that provides visibility into calls, texts, and chats — though its interface looks a bit dated.

Strength in answering services: Emphasizes strong lead qualification and provides detailed analytics through the Posh platform.

Price: Posh offers competitive pricing that is more affordable than other virtual receptionist services on this list, with plans based on monthly call volumes. It also includes a 1-week free trial.

Plans start at $125 per month for 50 minutes, $210 per month for 100 minutes, $410 per month for 200 minutes, $685 per month for 350 minutes, $950 per month for 500 minutes, and $1,000 per month for 1,000 minutes. Additional charges apply for exceeding the allocated minutes, varying by plan.

8. Back Office Betties

Back Office Betties is a specialized virtual receptionist service designed exclusively for law firms. Unlike traditional call centers that route calls to whoever is available, Back Office Betties assigns small teams of 8-10 receptionists to each law firm. This approach creates the feel of an in-house team familiar with the firm’s clients, preferences, and procedures.

The company primarily serves small law firms across major practice areas, offering services such as call answering, appointment scheduling, and select administrative support. Each firm receives a personalized call handling experience, with customized workflows and scripts based on its unique criteria, ensuring no two setups are the same.

Since its approach is based on a dedicated receptionist model for each firm, Back Office Betties follows the same business hours operations as law firms in the United States, with after-hours calls being directed to voicemail.

Strength in answering services: Can handle additional administrative duties beyond basic call answering.

Price: Plans start at $360 per month for 100 minutes, $650 per month for 200 minutes, $1,255 per month for 400 minutes, and $1,400 per month for 500 minutes. Pricing generally falls within the same range as other virtual legal receptionist services on our list.

9. Alert Communications

A long-standing player in the legal intake space, Alert Communications has served law firms of all sizes for over 50 years, bringing extensive experience to professional call handling. The company operates in the U.S.-based call center offering 24/7/365 live answering, with a particular emphasis on the client intake process.

Alert Communications has a wide range of services including live call answering, live chat and text, and outbound client acquisition. Beyond answering services, it also provides assistance with contracts and retainer agreements. Its services employ U.S.-based receptionists who learn each client's specific requirements, understand firm procedures, and personalize each intake.

While the company lacks modern technological features like advanced platforms or mobile apps, Alert Communications' decades of experience have led to its stability and longevity in the competitive industry.

Strength in answering services: Has handled millions of calls and intakes that law firms can depend on.

Price: Since Alert Communications serves law firms of all sizes, it offers customized plans personalized to each firm's unique requirements and chosen services. Pricing tends to be higher than other virtual legal receptionists on this list, especially when comparing features and technological capabilities.

10. Nexa

While Nexa serves a variety of industries, it also provides personalized client interactions and advanced technology integrations specifically for law firms. The company reports serving over 5,000 businesses, including numerous law practices, and handles a high volume of calls each month.

Nexa operates as a 24/7 answering service offering phone call handling, client intake, live chat, and text messaging support. Its services focus particularly on small and medium-sized law firms, helping reduce workload for high-volume practices such as personal injury and mass tort firms.

Its platform features call routing, analytics dashboards, and integrations with popular CRMs and legal software  Like other virtual receptionist providers on this list, Nexa also offers customizable intake forms and screening questionnaires to capture client and case information during the first point of contact.

Strength in answering services: Designed for small to enterprise-level firms, capable of handling massive call volumes without compromising quality.

Price: Nexa offers three plans based on call volumes of 100, 300, and 500 minutes, but pricing details are not publicly disclosed. Firms need to consult with the Nexa team to receive a customized quote for their selected plan.

Benefits of Having Virtual Receptionist to Answer Calls for Law Firm

The benefits of hiring a virtual receptionist for your law firm go far beyond answering phone calls. When implemented correctly, these professionals can improve operations for law firms of any size.

• 24/7 coverage: Potential clients with urgent legal matters often reach out outside standard working times. A virtual receptionist provides round-the-clock coverage, so your firm can assist clients anytime—nights, weekends, or holidays. This availability supports existing clients while also capturing new ones who need help beyond traditional hours.
• Time savings: Answering calls and scheduling appointments can consume a significant portion of your day. The 2024 Legal Industry Trends Report found that 23% of law firms using virtual receptionists saved over 10 hours per month. This time can be redirected toward high-value work, including billable tasks and case preparation.
• Improved client service: Potential clients typically contact multiple law firms when seeking representation. How quickly and professionally your firm responds to inquiries can influence whether a potential client chooses your services. 19% of law firms using virtual receptionists gained up to five or more leads, as clients who reach a live person immediately are more likely to schedule a consultation than those who reach voicemail.
• Increased lawyer productivity: Frequent call interruptions can disrupt your focus on complex legal work. Research from UC Berkeley shows that it takes an average of 25 minutes to fully regain concentration after an interruption. Delegating routine calls and client intake lets you stay focused on legal work.‍
• Cost savings: Hiring a virtual receptionist typically offers substantial cost savings because you eliminate the need for in-house expenses like benefits, equipment, training, and office space.

How to Work with a Virtual Receptionist Effectively

Implementing a virtual receptionist is a partnership. The success of that relationship depends on how effectively you integrate the service into your firm's operations.

Tips for Success

• Create call scripts and transfer protocols. Develop clear scripts that outline the information required for different types of calls and reflect your firm's brand voice. Include specific questions for client intake and screening criteria based on your practice areas.
• Set clear call routing and forwarding. Define which situations require immediate transfers to attorneys and which can be handled through messages. Clear guidelines help prevent missed opportunities and ensure consistent client experiences.
• Integrate with your technology. Use the available integrations between your virtual receptionist service and your existing software. Automating data entry reduces transcription errors and ensures client information is instantly accessible to your team.
• Regular check-ins and feedback. Schedule regular check-ins to review performance, address challenges, and discuss updates in your practice. Provide specific, constructive feedback on what’s working well and what could be improved.
• Treat them as your team. Share firm updates or casually connect with your virtual receptionist during breaks. The more they feel included, the more genuinely they will represent your firm to clients.

Red Flags to Watch Out For

• Rigid scripts or generic interactions. While structure is important, receptionists also need flexibility to handle unique situations and handle natural conversations with callers. If call summaries or recordings show that receptionists rely too heavily on canned phrases or fail to show empathy, it may indicate a lack of legal training or commitment to personalized service.
• Hidden fees and unclear billing. Be cautious of providers with complex pricing structures, unexpected charges, or vague explanations of what’s included in their base plans. Review invoices carefully and question any charges that weren’t clearly explained during signup. Having transparent pricing is a strong indicator of a trustworthy partner.‍
• High turnover rates. If you notice frequent changes in the receptionists handling your calls, it suggests internal problems at the service provider. High turnover can result in inconsistent service quality and weaken the personal connection your firm needs. Always ask potential providers about their employee retention rates during the selection process.

Final Note

The right virtual receptionist for your law firm should act as a true partner, one that supports lead conversion, enhances productivity, and improves overall efficiency. When evaluating options, prioritize providers with proven experience in the legal industry and a genuine commitment to understanding your firm’s unique needs. 

Take time to review each option carefully, ask detailed questions, and choose a partner that aligns with your firm’s values and long-term goals. Making an uninformed choice can create more problems than it solves.

Ready to stop missing calls and start growing your firm? Discover how our virtual receptionist service can transform your practice today.